FAQ

Contraindications that PREVENT a facial treatment: Viruses such as colds, FLU, fever, cold sores, warts, Bacterial infections such as impetigo, boils, conjunctivitis, styes, Fungal infections such as ringworm, blepharitis, Undiagnosed lumps or swelling, Broken bones, known sensitivity or allergy to products. Eczema, psoriasis, cold sores, fresh bruising, open sores, bleeding, tooth abscess, broken jaw or other facial bone, facial cancer, head lice, recently consumed alcohol, under the influence of drugs, unstable blood pressure, recent head injury, recent neck injury, contagious disease, recent hemorrhage, recent scarring, severe acne.

The treatment is available to all skin types, with exception to the following contraindications:

Diabetes not controlled with medication Accutane within last 12 months Cancer patients having/had treatment in the last 6-12 months People on high doses of aspirin/blood thinning medications Keloid scarring Acne Grade 3 or above Cystic Acne Sunburnt/wind-burnt skin Anyone that has had a skin peel in the last 2 weeks Anyone that has had laser therapy within the last 4 weeks Injectables – 1 week before/2 weeks after Cold sores No under 18’s

Microblading

There are a few conditions where microblading is not suitable:

Heart disease, Eczema, Hemorrhaging, Seizures – Epilepsy, HIV Infection, Hepatitis A,B & C, Cold Sores, Radiation or Chemotherapy, Acne, Psoriasis, Cellulitis, Diabetes, Bulimia, Hyper Pigmentation, Pregnancy, Any anti immune disease

SERVICES

Waxing/Sugaring

Who can get waxed?

If you are taking or have taken Accutane in the past year, have any open lesions, sunburn or used Retin A in the past 48 hours, we regret to tell you that we cannot perform waxing services. Any person in good health can be waxed. Please advise us in advance if you have ever had previous issues with waxing elsewhere.

Usually 4-6 weeks depending on how quickly your hair grows.  Usually hair grows slower in winter months and faster in the summer months (so you would need to come in more frequently.)

Hair should be at least an eighth of an inch long in order to be long enough to grab with the wax.  Ideal is between a quarter to a half inch in length.

Yes.  The bottom line is that your hair is being pulled out by the root.   Different body parts hurt more than others.  Yes, waxing can be uncomfortable (especially the first time since you don't know what to expect) but is relatively quick and our Estheticians are trained to quickly eliminate the transient sting of removing hair follicles from the root! However, as our guests remind us quite frequently: "It's worth it!". We try to minimize the pain by utilizing superior wax techniques and using high quality waxes. The more you wax the less pain is felt.

Facials

We recommend an absolute minimum of once a month.  When addressing specific issues such as acne, fine lines and wrinkles, and hyperpigmentation for example, we suggest you consult with one of our expert skin care technicians as to how best to approach your concern.  Typically, clients see the best results by having a professional facial once every 4 weeks.

Our Rebel facial includes a full skin analysis followed by a customized treatment to address the unique needs of your skin which includes a thorough double cleansing, exfoliation, massage, mask, and an application of an appropriate moisturizer and sunscreen.  As the Rebel is fully customized, no two are alike.  This is a great starter facial for when you're unsure of what would best suit your skin.

Can I bring my kids to My Treatment ?

As The Spa is an adult area, we respectfully request that guests do not bring their children to services with them. Our teen facials are for the ages of 14-17.

What To Wear

Please dress with comfort in mind.  We recommend that you leave valuables at home.

We regret that we cannot be responsible for the loss or damage of your personal articles. Your personal belongings will stay with you at all times during your visit with us for your comfort and convenience. You will be asked to remove all jewelry prior to Facials, Body Treatments

Not Completely Satisfied?

If for any reason you are not completely satisfied with your service for any reason, please contact us immediately and we will work to correct any shortcomings. Please contact us with 24 hours following your service and we will arrange for corrections ASAP.  Our Guest Services will be happy to assist you.